Find answers to the most common questions about our home security services, installation process, and monitoring plans.
Multiplayer Security provides professional home security services across all 50 United States. Our network of certified technicians and monitoring centers ensures nationwide coverage. When you book a consultation, we match you with a local security expert familiar with your area's specific needs and regulations.
Most residential installations are completed within 4-8 hours depending on the size of your property and the complexity of your system. A basic package with 2-4 cameras and sensors typically takes about half a day. Larger systems with smart home integration may require a full day. We always provide a time estimate during your consultation.
While self-monitoring through our mobile app is available on all plans, we strongly recommend professional 24/7 monitoring for the highest level of protection. Our monitoring center verifies alarms, dispatches emergency services, and can contact you or your designated emergency contacts — ensuring a response even when you can't check your phone.
We include professional installation with every plan at no extra cost. Our certified technicians ensure optimal camera placement, proper sensor calibration, and full system configuration. DIY installation can lead to blind spots, false alarms, and voided warranties. Professional installation guarantees your system performs as designed.
All our security panels include backup battery power that keeps your system running for 24+ hours during power outages. Cellular backup communication ensures alerts still reach our monitoring center even if your internet goes down. Your cameras with battery backup continue recording, and all sensors remain fully operational.
Our Essential plan has no long-term contract — you can cancel anytime with 30 days notice. Premium and Ultimate plans offer optional month-to-month pricing at a slightly higher rate, or discounted annual agreements. We believe in earning your business every month through quality service, not locking you into contracts.
Yes! Our systems integrate with popular smart home platforms including Amazon Alexa, Google Home, Apple HomeKit, Samsung SmartThings, and more. During your consultation, we'll review your existing devices and design a system that works seamlessly with your current smart home ecosystem.
Our free mobile app (available on iOS and Android) gives you complete control over your security system. View live camera feeds, receive instant motion alerts, arm and disarm your system, lock/unlock smart doors, control lights, and review recorded footage — all from your smartphone or tablet, anywhere in the world.
Our motion sensors feature pet-immune technology that ignores animals up to 80 pounds, virtually eliminating false alarms from your furry family members. For households with larger pets, we offer dual-technology sensors and camera-based verification that distinguish between pets and intruders using AI.
Absolutely. Our systems are designed to be scalable. You can add cameras, sensors, smart locks, and other components at any time. Upgrading your monitoring plan is as simple as contacting your account manager. Many customers start with an Essential plan and expand as their needs grow.
Your privacy is paramount. All video streams and recordings are encrypted with bank-level AES-256 encryption in transit and at rest. Only you and authorized users you designate can access your footage. Our monitoring center can only view cameras when an alarm is triggered and verified. We never sell or share your data with third parties.
Yes. We offer a 30-day satisfaction guarantee on all new installations. If you're not completely satisfied with your system within the first 30 days, we'll work to resolve any issues or provide a full refund of equipment and installation costs. Your peace of mind is our top priority.