Your security system never sleeps — and neither do we. Our UL-certified monitoring center provides round-the-clock alarm verification, emergency dispatch, and rapid response when you need help most.
A security system is only as strong as the response behind it. Self-monitoring through phone alerts works until you're in a meeting, on a flight, or asleep. Multiplayer Security's professional monitoring ensures that every alarm — intrusion, fire, carbon monoxide, or medical panic — receives immediate human attention and appropriate emergency action.
When your system triggers an alarm, our signal reaches our central station within seconds via encrypted cellular and IP dual-path communication. Trained operators follow strict protocols to verify the event, attempting contact through your call list while simultaneously reviewing available camera feeds when video verification is enabled.
Verified alarms are dispatched to local police, fire, or EMS with detailed information including alarm type, zone location, and live video snapshots. This verification process dramatically reduces false alarm fines and ensures first responders treat your call with appropriate urgency.
Our monitoring center maintains redundant power, multiple communication carriers, and geographically distributed backup facilities to guarantee uptime even during natural disasters or network outages. Operators undergo continuous training in emergency protocols, customer communication, and threat assessment.
Plans include unlimited alarm signals, free system testing, and a dedicated customer portal to manage call lists, view event history, and place your system on temporary vacation hold. Add medical panic pendants and fall detection for elderly family members at no extra monitoring cost.
Central Station: UL-listed, TMA Five Diamond certified
Coverage: 24 hours/day, 7 days/week, 365 days/year
Response Time: Signal received within 10 seconds; operator engagement within 30 seconds
Communication: LTE cellular primary, broadband IP backup, optional landline
Dispatch Services: Police, fire, medical, guard response (select markets)
Video Verification: Up to 4 camera feeds reviewed per alarm event
Call List: Up to 5 contacts with customizable escalation order
App Features: Arm/disarm, event history, monitoring status, panic button
Contract: Month-to-month available; annual plans with discount
Included Tests: Monthly automated signal tests; unlimited manual tests
Mark & Diane C. — Frequent Travelers
★★★★★ — "While we were overseas, our water sensor triggered a leak alarm. Monitoring called us, then dispatched a plumber contact we had on file. Saved our hardwood floors."
Helen R. — Living Alone
★★★★★ — "The medical pendant gives me confidence. I had a fall last winter and help arrived within minutes. The operators were calm and professional throughout."
Paul J. — Business Owner
★★★★☆ — "Video verification meant police responded to our break-in attempt in under 8 minutes. The monitoring agent could see the intruder on camera and relay that to dispatch."
Susan & Bill K. — Suburban Homeowners
★★★★★ — "Worth every penny. False alarm? They call before dispatching. Real emergency? They act immediately. No contract means we stayed because the service is excellent, not because we're locked in."